FAQs

Welcome to the Stanley 1913 FAQ section. Find quick answers to the most common questions about our products, orders, shipping, and more.

General Questions
Q1. What is the official website for Stanley 1913 products?
A: The official website is https://www.stanley1913sales.us.com.

Q2. How can I contact customer support?
A: You can reach our dedicated support team via email: [email protected]. We strive to respond to all inquiries within 24-48 business hours.

Order & Payment
Q3. What currency are your prices listed in?
A: All products and transactions on our website are processed and listed in US Dollars (USD).

Q4. What forms of payment do you accept?
A: We accept major credit cards (Visa, Mastercard, Amex, etc.) and other payment methods as detailed at checkout.

Q5. Can I modify or cancel my order after it has been placed?
A: We process orders quickly. If you need to modify or cancel, please contact us immediately at [email protected]. We cannot guarantee changes once the order enters the shipping process.

Shipping & Delivery
Q6. Do you offer international shipping?
A: Yes, we proudly offer Worldwide Shipping to customers globally.

Q7. How long does it take for my order to be processed and shipped?
A: Orders are typically processed and shipped within 2-5 business days. You will receive an email with tracking information once your order ships.

Q8. Who is responsible for customs duties and taxes on international orders?
A: For all orders shipped outside the United States, the customer is responsible for any and all import taxes, customs duties, tariffs, and brokerage fees levied by the destination country. These charges are not included in your total at checkout.

Q9. How can I track my order?
A: A tracking number and carrier link will be sent to you via email once your order has shipped.

Returns, Refunds, and Warranty
Q10. What is your return policy?
A: We accept returns for unused and undamaged items in their original packaging within 30 calendar days of receipt. Please email [email protected] to request a Return Merchandise Authorization (RMA) number before sending any items back.

Q11. When will I receive my refund?
A: Once your returned item is received and inspected, we will notify you. If approved, the refund will be initiated to your original method of payment in USD. The time it takes for the credit to post depends on your bank or card issuer.

Q12. Do your products come with a warranty?
A: While specific warranty details vary by product, Stanley 1913 stands behind the quality of our merchandise. Please refer to the specific product page or contact support for detailed warranty information.